Collect+

In these difficult times with non essential shops closed its been a godsend to order goods online and have them delivered at home via Royal Mail or couriers. Some items I order on a regular basis wont fit through my letterbox and I know Royal Mail wont leave outside my front door so services like those offered by Collect+ are potentially very useful.

Royal Mail deliver the goods to a Collect+ location near your home (typically local shops) , theory notify you when they’re ready for collection and you turn up with your ID and collect. That’s the theory.

Just been checking one of my Ebay deliveries that hadn’t arrived and I noticed on my Ebay account that the item was showing as delivered to the Collect+ location (GPH food stores) on the 19th March. I had not received any notification that the item was ready for collection. The local shop had forgotten to scan the parcel again when it first arrived with them so I get no notification Sadly, this has happened on many occasions with Collect+ and particularly with this shop.

The gentleman behind the counter offered no apologies or reason for this and merely scanned the package as he should have done 5 days ago. I then received a notification instantly and was able to take the parcel away. Not a positive experience. Will probably not use Collect+ and/or GPH Food Stores again as its just too unreliable. As a footnote, the parcel before this one, was sent back to the supplier as I never received a notification and had to order a replacement )delivered elsewhere).